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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Tina Mader

July 12, 2024

5  out of  5 rating by Tina Mader
"Annalyse has been wonderful to work with. She has been patient and answered all my questions. She continues to respond quickly when I find more questions to ask. I love being able to talk to the same representative and to build a lasting relationship with."
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Robert Scott

July 8, 2024

5  out of  5 rating by Robert Scott
"We've been with the Reed Allen State Farm office for more than 20 years and they've always treated us right. They're responsive, understanding and seem to always have our best interest in mind. Highly recommend!"
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Alan Scott

July 3, 2024

5  out of  5 rating by Alan Scott
"Reed and his staff are very attentive to your needs. I have been a client since Reed became an agent and have had nothing but good experiences. The one claim I had for hail damage got handled immediately with no issues. Can't say enough good things about Reed and his staff."
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Rachael Namiotka

July 1, 2024

5  out of  5 rating by Rachael Namiotka
"They always respond quickly to whatever issue you have. Wonderful to work with."
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Ian Murray

June 26, 2024

5  out of  5 rating by Ian Murray
"Have been doing business with Reed Allen since I moved to the area 20+ years ago. Reed and his team are knowledgeable and responsive helping us determine our appropriate insurance needs for my family as they changed over time including auto, property, and life. Kudos on the ease of doing business so we can live our live and manage risk."
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Kristin G

June 20, 2024

5  out of  5 rating by Kristin G
"I had a great experience setting up my car insurance payment. Annalyse answered right away and was so kind making the process easy and efficient!"
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jamie farina

June 6, 2024

5  out of  5 rating by jamie farina
"Nicest person, reliable and efficient!"
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James Rief

June 3, 2024

5  out of  5 rating by James Rief
"Very easy to work with and provided great rates for our home and auto insurance"
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Ashley Calce

May 30, 2024

5  out of  5 rating by Ashley Calce
"I made the switch to State Farm and I've had FANTASTIC customer service since first reaching out. Highly recommend Reed Allen's Office!"
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Kathy Davison

May 24, 2024

5  out of  5 rating by Kathy Davison
"Pam is very friendly and helpful, knows how to help people."
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Billy Ward

May 24, 2024

5  out of  5 rating by Billy Ward
"J.C. Daniel’s is always a joy to speak with on the phone and very helpful"
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Valerie Kolhoff

May 16, 2024

5  out of  5 rating by Valerie Kolhoff
"We were with Reed Allen’s office when we lived in Ohio and I’ve never experienced such exceptional customer service. The staff is so friendly and helpful and when we moved to North Carolina, Reed was so kind enough to help us find an agent close to our area. You better believe, if we ever move back to Ohio we will be going back to Reed Allen State Farm."
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Donna Frier

May 15, 2024

5  out of  5 rating by Donna Frier
"We have been with State Farm in Avon for many years. They are all so helpful and caring to their clients and always willing to help. When we were getting a new roof, they sent us helpful information to consider and helped us advocate to get the best deal and results. If you are looking for an outstanding group of agents, they are worth talking to."
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Gary Tantanella

May 14, 2024

5  out of  5 rating by Gary Tantanella
"Reed Allen saved us a good amount of money on my home, auto, and motorcycle insurance. I highly recommend this agent."
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John Hebebrand

May 14, 2024

5  out of  5 rating by John Hebebrand
"Excellent customer service. Pam and J.C Are the BEST"
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Deborah Malysa

May 14, 2024

5  out of  5 rating by Deborah Malysa
"I switched from AllState car insurance to State Farm! The process was easy and the premium was lower! I’m very pleased with my agent!!!"
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Will Kesling

May 14, 2024

5  out of  5 rating by Will Kesling
"I recently switched over and had exceptional service. JC handled all our questions and anticipated our needs. Highly recommend!"
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Kevin Walker

May 14, 2024

5  out of  5 rating by Kevin Walker
"Reed has been our Agent for over 20 years. He and his staff are top notch and have been with us through the good times and the bad. I would never change."
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Ryan Valka

May 13, 2024

5  out of  5 rating by Ryan Valka
"I switched to reed Allen about a year ago. So far no complaints, always willing to work with me even when I call at bad times for them"
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Kathy Frederick

May 13, 2024

5  out of  5 rating by Kathy Frederick
"My husband and I have been with Reed for many years! Both he and his team have always been extremely helpful and answer any questions we may have. We are so thankful for everything they have done for our family!"
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Lauren Matras

May 13, 2024

1  out of  5 rating by Lauren Matras
"I called Annalyse to update my address. She never told me this was a policy change, and more importantly never told me that I would be subject to a rate increase or decrease based on the address change. I noticed my bill had gone up and called to inquire about what happened. Reed must have been on something this day because the way he perceived my question, he felt the need to reply with a condescending and passive-aggressive attitude. I was just trying to find out why my bill went up $2. Turns out it's because of the address policy change - something I was never informed of when I made that change. I asked why I was never told I'd be subject to a rate increase due to my address changing for an auto policy? Wow he really took it the wrong way and had a lot of nasty things to say to me. He said something along the lines of, well people just make these changes and don't care. OK - well I do. I wasn't born knowing the ins and outs of car insurance. But boy, Reed himself acted as if I was employed by him and didn't know anything about the job. His behavior and attitude towards me was completely unprofessional. He even said to me, "Yknow Lauren, we've been on the phone for 6 minutes and I was supposed to leave 10 minutes ago." That was at 230pm on a Wednesday. I had called at 1230pm. It was extremely rude and unnecessary for him to say such a thing to me. Why bother even calling me then if you were supposed to leave? And if you called because you care about your customers and resolving issues, why treat me with such disrespect? I immediately changed agents and absolutely am seeking alternative coverage due to Reed's disgusting behavior. He should apologize for how foully he treated me."
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Marsha Norberg

May 10, 2024

5  out of  5 rating by Marsha Norberg
"Pleasant, efficient, and professional"
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Sandy Swearns

May 2, 2024

5  out of  5 rating by Sandy Swearns
"We have been with Reed Allen at State Farm for, I believe 20 years or more. Love working with this office. The staff is always very helpful and always able to answer any questions we have."
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North Coast Rotary Foundation

April 2, 2024

5  out of  5 rating by North Coast Rotary Foundation
"Thanks to Reed and Annalyse for always answering our questions and helping us. They have taken care of us for 12 years."
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Sean Downs

March 21, 2024

5  out of  5 rating by Sean Downs
"I switched to State Farm after 24 years with GEICO due to 4 consecutive 20+ percent premium increases for auto and being sold a condo policy that turned out to be nearly double for the same coverage charged by other large companies. In addition to paying less with State Farm, the level of customer service is exponentially better. No more calling into a phone system that makes it very difficult to even get past automation to get into the holding queue to wait for a person. If anyone working at GEICO reads this here's a suggestion from a 24 year customer who's been lost has to a competitor: consider updating the current hostile phone system to just have it text an image of the middle finger to every caller. That will send the same message as the current phone setup in significantly less time."