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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of B Petro

B Petro

August 27, 2024

5  out of  5
rating by B Petro
"Excellent service! J.C. and the entire team at this State Farm office are quick, efficient, and friendly. They get things done without wasting any time, and I couldn't be happier with their service. Highly recommend!"
We responded:
"Thank you! We’re so glad that J.C. and the team were able to assist you quickly and efficiently. Your kind words and recommendation are greatly appreciated! -Reed"
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Tina Mader

July 12, 2024

5  out of  5
rating by Tina Mader
"Annalyse has been wonderful to work with. She has been patient and answered all my questions. She continues to respond quickly when I find more questions to ask. I love being able to talk to the same representative and to build a lasting relationship with."
We responded:
"Thank you, Tina, for your positive feedback! We're pleased to know that Annalyse has been wonderful to work with, answering all your questions patiently and quickly. Your kind words about building a lasting relationship are truly appreciated. We're here to support you with any future needs. Please don't hesitate to reach out if you need anything. -Reed"
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Robert Scott

July 8, 2024

5  out of  5
rating by Robert Scott
"We've been with the Reed Allen State Farm office for more than 20 years and they've always treated us right. They're responsive, understanding and seem to always have our best interest in mind. Highly recommend!"
We responded:
"We appreciate your loyalty and kind words, Robert! It's fantastic to know that our team has consistently provided responsive and understanding service. Thank you for your high recommendation. -Reed"
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Alan Scott

July 3, 2024

5  out of  5
rating by Alan Scott
"Reed and his staff are very attentive to your needs. I have been a client since Reed became an agent and have had nothing but good experiences. The one claim I had for hail damage got handled immediately with no issues. Can't say enough good things about Reed and his staff."
We responded:
"Thank You Al- We appreciate your ongoing support! Thank you for the review! -Reed"
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Rachael Namiotka

July 1, 2024

5  out of  5
rating by Rachael Namiotka
"They always respond quickly to whatever issue you have. Wonderful to work with."
We responded:
"Rachael- We are delighted to hear about your positive experience with our team! Thank You for the kind words. If we can ever be of assistance with anything else, please do not hesitate to reach out! -Reed"
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Ian Murray

June 26, 2024

5  out of  5
rating by Ian Murray
"Have been doing business with Reed Allen since I moved to the area 20+ years ago. Reed and his team are knowledgeable and responsive helping us determine our appropriate insurance needs for my family as they changed over time including auto, property, and life. Kudos on the ease of doing business so we can live our live and manage risk."
We responded:
"Thanks Ian! We appreciate the review and your business!"
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Kristin G

June 20, 2024

5  out of  5
rating by Kristin G
"I had a great experience setting up my car insurance payment. Annalyse answered right away and was so kind making the process easy and efficient!"
We responded:
"Kristin, your positive experience is what we strive for every day. Annalyse and our team appreciate your kind words and are glad to have been of help. If you need further assistance, please let us know. -Reed"
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jamie farina

June 6, 2024

5  out of  5
rating by jamie farina
"Nicest person, reliable and efficient!"
We responded:
"Jamie, we appreciate your feedback! It's wonderful to know you had a positive experience and found our service reliable and efficient. Let us know if there's anything else we can do for you. -Reed"
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James Rief

June 3, 2024

5  out of  5
rating by James Rief
"Very easy to work with and provided great rates for our home and auto insurance"
We responded:
"Hi James, thanks for the wonderful review! We're thrilled that you found the process simple and were pleased with your home and auto insurance. If you need any more help, feel free to reach out! -Reed"
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Ashley Calce

May 30, 2024

5  out of  5
rating by Ashley Calce
"I made the switch to State Farm and I've had FANTASTIC customer service since first reaching out. Highly recommend Reed Allen's Office!"
We responded:
"Hi Ashley! Thanks for the wonderful feedback. We're so glad you've had fantastic customer service since switching to State Farm. Your recommendation of our office means a lot. If you need anything else, don't hesitate to get in touch! -Reed"
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Kathy Davison

May 24, 2024

5  out of  5
rating by Kathy Davison
"Pam is very friendly and helpful, knows how to help people."
We responded:
"Hi Kathy! Thanks for the kind words about Pam. We're so happy to hear that she's been able to help you out. We'll make sure she knows how much you appreciate her. Thanks for choosing us! -Reed"
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Billy Ward

May 24, 2024

5  out of  5
rating by Billy Ward
"J.C. Daniel’s is always a joy to speak with on the phone and very helpful"
We responded:
"Thanks Billy, We appreciate the 5 star Review!"
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Valerie Kolhoff

May 16, 2024

5  out of  5
rating by Valerie Kolhoff
"We were with Reed Allen’s office when we lived in Ohio and I’ve never experienced such exceptional customer service. The staff is so friendly and helpful and when we moved to North Carolina, Reed was so kind enough to help us find an agent close to our area. You better believe, if we ever move back to Ohio we will be going back to Reed Allen State Farm."
We responded:
"Thank you for your kind words, Valerie! It was a pleasure to serve you while you were in Ohio, and I'm glad we could help make your transition to North Carolina a little smoother. Knowing that you would return to our office if you moved back truly means a lot to us. Best wishes in North Carolina, and remember, our doors will be open for you here in Ohio! -Reed"
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Donna Frier

May 15, 2024

5  out of  5
rating by Donna Frier
"We have been with State Farm in Avon for many years. They are all so helpful and caring to their clients and always willing to help. When we were getting a new roof, they sent us helpful information to consider and helped us advocate to get the best deal and results. If you are looking for an outstanding group of agents, they are worth talking to."
We responded:
"Thank you for your heartfelt feedback, Donna! It's wonderful to hear about your positive and long-standing relationship with our Avon office. We're glad we could assist during your roofing project and that you found the information and our support helpful. If there's anything more we can do to help, please let us know. -Reed"
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Gary Tantanella

May 14, 2024

5  out of  5
rating by Gary Tantanella
"Reed Allen saved us a good amount of money on my home, auto, and motorcycle insurance. I highly recommend this agent."
We responded:
"Thank you for the review Gary!"
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John Hebebrand

May 14, 2024

5  out of  5
rating by John Hebebrand
"Excellent customer service. Pam and J.C Are the BEST"
We responded:
"Thank you for your positive feedback, John! I'm delighted to hear that you had excellent customer service experiences with Pam and J.C. We appreciate your feedback and look forward to continuing to provide you with outstanding service! -Reed"
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Deborah Malysa

May 14, 2024

5  out of  5
rating by Deborah Malysa
"I switched from AllState car insurance to State Farm! The process was easy and the premium was lower! I’m very pleased with my agent!!!"
We responded:
"That's fantastic to hear, Deborah! Thank you for choosing State Farm for your car insurance needs. We're delighted to have you as a customer and thrilled that the switch was both easy and resulted in a lower premium for you. If you ever need anything or have any questions, please feel free to reach out. -Reed "
Profile photo of Will Kesling

Will Kesling

May 14, 2024

5  out of  5
rating by Will Kesling
"I recently switched over and had exceptional service. JC handled all our questions and anticipated our needs. Highly recommend!"
We responded:
"Thank you for sharing your experience, Will! I'm thrilled to hear that JC provided you with exceptional service and was proactive in addressing your questions and needs. We're glad your switch was a positive one, and we appreciate your high recommendation. We look forward to continuing to serve you! -Reed "
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Kevin Walker

May 14, 2024

5  out of  5
rating by Kevin Walker
"Reed has been our Agent for over 20 years. He and his staff are top notch and have been with us through the good times and the bad. I would never change."
We responded:
"Thank you for your loyalty and wonderful feedback, Kevin! It's been an honor to serve as your agent for over 20 years. I'm glad to hear that you've found our service to be top-notch and supportive through all seasons of life. Your continued support means the world to us, and we look forward to many more years of serving you and your family. -Reed"
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Ryan Valka

May 13, 2024

5  out of  5
rating by Ryan Valka
"I switched to reed Allen about a year ago. So far no complaints, always willing to work with me even when I call at bad times for them"
We responded:
"Thank you for your feedback, Ryan! I'm glad to hear that your experience with us since switching has been positive. We strive to be accommodating and available, even at inconvenient times, because we understand the importance of being there when you need us. We appreciate your choice to work with us and look forward to continuing to serve you! -Reed"
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Kathy Frederick

May 13, 2024

5  out of  5
rating by Kathy Frederick
"My husband and I have been with Reed for many years! Both he and his team have always been extremely helpful and answer any questions we may have. We are so thankful for everything they have done for our family!"
We responded:
"Thank you for your kind words, Kathy! It's been a pleasure to serve you and Rick over the years. I'm glad that my team and I could assist with answering questions and supporting your family's insurance needs. We truly appreciate your support and look forward to continuing our relationship for many more years to come! -Reed "
Profile photo of Lauren Matras

Lauren Matras

May 13, 2024

1  out of  5
rating by Lauren Matras
"I called Annalyse to update my address. She never told me this was a policy change, and more importantly never told me that I would be subject to a rate increase or decrease based on the address change. I noticed my bill had gone up and called to inquire about what happened. Reed must have been on something this day because the way he perceived my question, he felt the need to reply with a condescending and passive-aggressive attitude. I was just trying to find out why my bill went up $2. Turns out it's because of the address policy change - something I was never informed of when I made that change. I asked why I was never told I'd be subject to a rate increase due to my address changing for an auto policy? Wow he really took it the wrong way and had a lot of nasty things to say to me. He said something along the lines of, well people just make these changes and don't care. OK - well I do. I wasn't born knowing the ins and outs of car insurance. But boy, Reed himself acted as if I was employed by him and didn't know anything about the job. His behavior and attitude towards me was completely unprofessional. He even said to me, "Yknow Lauren, we've been on the phone for 6 minutes and I was supposed to leave 10 minutes ago." That was at 230pm on a Wednesday. I had called at 1230pm. It was extremely rude and unnecessary for him to say such a thing to me. Why bother even calling me then if you were supposed to leave? And if you called because you care about your customers and resolving issues, why treat me with such disrespect? I immediately changed agents and absolutely am seeking alternative coverage due to Reed's disgusting behavior. He should apologize for how foully he treated me."
We responded:
"Thank you for the review, Lauren. We wish you the best with your future insurance needs."
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Marsha Norberg

May 10, 2024

5  out of  5
rating by Marsha Norberg
"Pleasant, efficient, and professional"
We responded:
"Thanks Marsha!!"
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Sandy Swearns

May 2, 2024

5  out of  5
rating by Sandy Swearns
"We have been with Reed Allen at State Farm for, I believe 20 years or more. Love working with this office. The staff is always very helpful and always able to answer any questions we have."
We responded:
"Thank you Sandy! I appreciate your business and your loyalty to my office and State Farm"
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North Coast Rotary Foundation

April 2, 2024

5  out of  5
rating by North Coast Rotary Foundation
"Thanks to Reed and Annalyse for always answering our questions and helping us. They have taken care of us for 12 years."